Refund Policy
Effective Date: May 20, 2025
At Carmella Beans, we aim to provide the best possible experience at every stop and event. This Refund Policy outlines the terms under which refunds may be issued for our services.
Event Bookings & Deposits
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Deposits: A deposit may be required to secure your event date. All deposits are non-refundable unless otherwise stated in writing.
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Cancellations by Client:
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Cancellations made 14 days or more before the event may be eligible for a partial refund of any amount paid beyond the deposit.
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Cancellations made less than 14 days before the event are non-refundable unless special circumstances are reviewed and approved by our team.
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Cancellations by Carmella Beans:
If we are forced to cancel due to an emergency, unsafe conditions, or circumstances beyond our control, we will offer a full refund or attempt to reschedule based on your availability.
Weather
We operate rain or shine, but in extreme weather or unexpected emergencies (e.g. vehicle breakdown, severe storm), we may need to cancel or reschedule. In such cases, you will be offered a full refund or the option to rebook at no additional cost.
How to Request a Refund
To request a refund, please contact us with your name, event or order details, and reason for the request:
Phone: (708)-910-8835
Changes to Terms
We may update this policy at any time. Any changes will be posted on our website with the updated effective date.